Effective Date: 2025, June 15th
Contact Email: contact@yolo-coco.com
1. Introduction
Welcome to Yolo Coco LLC (“we”, “us”, or “our”). These Terms of Use govern your access to and use of our services and website, including travel bookings, communication, and information provided on third-party platforms such as Instagram, TikTok, and Facebook.
By using our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our services.
2. Legal Status & Compliance
Yolo Coco LLC is fully compliant with all legal obligations under the Georgian Tourism Law, including those related to consumer protection, disclosure of terms, data handling, and intermediary travel services. We operate as a licensed travel intermediary and fulfill our obligations as defined by Georgian legislation.
3. Services Offered
We provide travel services that may include flight tickets, accommodation, and custom travel experiences. Unless explicitly stated otherwise, the following are not included in our packages: airport transfers, breakfast, guided tours, or travel insurance.
A full breakdown of what is included in each fixed-price offer (e.g., return flight tickets, accommodation, airline taxes, company assistance) will be clearly communicated prior to booking. At our discretion, we may also include a written guide. Unless explicitly stated, breakfast, transfers, guided tours, and travel insurance are not included.
Travel insurance, when offered, is provided by third-party companies. In such cases, we only act as an intermediary and the insurance contract is concluded directly between you and the insurance provider. We are not liable for any disputes, claims, or performance issues related to third-party insurance.
4. Eligibility
Our services are intended for individuals aged 18 years and older. Minors may use our services only with the express consent and under the responsibility of a legal guardian. Our services are available to clients worldwide, subject to applicable legal restrictions.
5. Prices, Payments & Corrections
All prices displayed on our website, social media platforms, or communicated directly via email, messages, or other channels are indicative and non-binding until full confirmation is issued.
We reserve the right to correct any pricing errors, omissions, or inconsistencies at any time prior to final confirmation. This includes pricing mistakes caused by system errors, human error, or third-party miscommunication. No booking is considered confirmed until we send a written confirmation following payment.
Full payment is due at the time of booking, unless otherwise specified in writing. Bookings are not confirmed until payment has been received in full and you have received written confirmation from us. Incomplete or delayed payment may result in the loss of availability or price changes, for which we accept no responsibility.
Payments can be made via bank transfer, debit & credit cards, Apple Pay, Google Pay or PayPal. We do not store any payment information unless specifically indicated for future subscription-based services.
We are not responsible for the unavailability of one or several payments methods/services at any given time.
We aim to confirm all bookings within 48 business hours of receiving payment. In rare cases, additional time may be required due to supplier delays, and we will notify you accordingly.
6. Delivery of Travel Documents
All essential travel documents (e.g., tickets, booking confirmations) will be delivered electronically within a reasonable time after booking confirmation and payment. (usually within 48 business hours)
7. Optional Add-ons – Check-in Service
Check-in assistance is available as an optional paid service. Unless explicitly requested and paid for, customers are responsible for completing airline check-in in accordance with airline policies. We are not liable for missed check-in windows or additional fees resulting from failure to complete check-in on time.
Unless otherwise stated in your booking confirmation, your ticket includes only one piece of hand luggage with maximum dimensions of 40 x 30 x 20 cm and a maximum weight of 8 kg.
Any additional luggage (carry-on or checked) must be purchased separately. You may request this through us for an additional fee, or purchase it directly through the airline. We are not responsible for charges, denied boarding, or inconveniences due to luggage policy non-compliance.
By default, seat allocation is automatic, based on the airline’s internal system. If you wish to choose specific seats, priority boarding, or other upgrades, these can be arranged through us for an additional cost, or directly through the airline.
8. Rebooking Conditions
Requests for date changes must be made at least 7 days before departure. These requests are not guaranteed and are subject to availability and the policies of airlines, hotels, and other providers. Additional fees may apply, and we reserve the right to deny rebooking for any reason.
9. Special Conditions Get Lost Bookings
By booking a Get Lost trip, travelers agree to embark on a surprise journey without prior knowledge of the destination. The exact location is typically revealed within 24 hours before departure, but this timeframe is indicative only and not guaranteed. In some cases, the destination may be revealed closer to the actual departure time. This experience is designed for adventurous individuals who value spontaneity and discovery.
All Get Lost trips include:
- Round-trip flights
- Accommodation
Unless explicitly stated otherwise in the booking confirmation, the following are not included:
- Breakfast
- Airport transfers
- Guided activities or excursions
- Travel insurance
At our discretion, we may include a written destination guide to help you explore the location independently.
Get Lost is ideal for travelers who trust our expertise and embrace the unknown. By booking, you acknowledge that you are voluntarily giving up the ability to choose or influence the destination, and that you are comfortable with a wide variety of destinations and travel styles.
We make a reasonable effort to avoid assigning the same destination to returning Get Lost travelers unless otherwise agreed. However, we cannot guarantee a unique destination on each trip, especially if you have already traveled to many locations on your own.
We are not responsible for any perceived repetition or dissatisfaction if you are assigned a destination you have previously visited, either with us or independently.
Additionally, we are not liable for any early discovery of the destination caused by third parties, airline communications, boarding passes, social media leaks, or other external sources. The surprise aspect of this experience is not contractually guaranteed, and no compensation or refund will be provided in the event the destination is revealed prematurely.
All Get Lost bookings are strictly non-refundable. By confirming your booking, you expressly waive any right to cancel based on personal preference, destination dissatisfaction, or early disclosure of the location.
Get Lost trips are curated solely by our team. You may share general preferences (e.g. “no cold weather” or “prefer cities over nature”) before booking, and we will consider them where possible. However, we make no guarantees, and final decisions regarding destination and itinerary remain exclusively at our discretion.
10. Customer Responsibilities
By using our services, you agree to provide complete and accurate information, including your name, travel preferences, passport data, and any relevant medical or dietary information that may impact your trip.
You are solely responsible for:
- Ensuring that all travelers have valid documents (e.g., passports, visas).
- Meeting entry requirements, health or vaccination protocols, and legal restrictions of all countries you visit.
- Informing us in advance of any special needs or conditions (e.g., reduced mobility, allergies).
Failure to comply with these obligations may result in denied boarding, entry refusal, or service limitations, for which we accept no liability.
You are responsible for ensuring you arrive at the airport on time. We are not responsible for denied boarding, extra charges, or missed flights due to incomplete check-in, excess baggage, or late arrival.
11. Cancellations & Refunds
- If you cancel: No refund will be granted under any circumstances. We strongly recommend purchasing comprehensive travel insurance that covers unexpected changes and cancellations.
- If one of the service providers cancels (e.g., airline or hotel): We will refund only the amount we successfully recover from that provider, minus a 10% administrative handling fee.
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Important: If only one part of your trip is affected by a cancellation (for example, your flight is canceled but your hotel reservation is not), the cancellation policy of each provider applies independently. We are not responsible for the consequences of partial cancellations. In such cases:
- If the airline issues a refund or voucher but the hotel is non-refundable, you are responsible for the cost of the hotel.
- Likewise, if the hotel cancels but your flight remains confirmed, you are responsible for using or modifying your flight reservation, according to airline policy.
- Agency fees are always non-refundable. Regardless of the outcome with third-party service providers, any fees charged by us for services, handling, or assistance are not eligible for refund under any circumstance.
You agree and understand that we act solely as an intermediary and that all cancellations, refunds, and changes are governed by the terms and conditions of each individual provider.
12. Force Majeure
We are not liable for any failure or delay in the performance of our obligations due to force majeure events, including but not limited to:
- Natural disasters
- Epidemics or pandemics
- Government actions or border closures
- Acts of terrorism or war
- Armed conflicts or zones considered high-risk
- Strikes, civil unrest, or social disorder
- Travel restrictions or safety warnings issued by government authorities
- Other events reasonably beyond our control
In such cases, we reserve the right to modify or cancel affected services without being held liable for additional costs or compensation.
13. Intellectual Property
All travel guides, itineraries, recommendations, and resources provided by Yolo Coco LLc are copyrighted and remain our intellectual property. They are intended for personal use only and may not be shared, copied, resold, or distributed without prior written permission.
Unauthorized use will be considered theft and pursued through appropriate legal channels.
14. Subscriptions (Currently Unavailable)
Our platform may offer optional subscription-based services in the future, such as exclusive travel savings tips, downloadable guides, and step-by-step travel planning assistance. These services are currently unavailable, but the right to introduce them in the future is reserved.
15. Complaints and Dispute Resolution
If you experience any problem during your booking or trip, please notify us as soon as possible at contact@yolo-coco.com. Complaints should be submitted in writing within 30 days of the trip’s end.
We will attempt an amicable resolution first. If unresolved, we may recommend escalation to a recognized Georgian consumer mediator or appropriate regulatory body.
16. Modifications to These Terms
We reserve the right to modify or update these Terms of Use at any time. Any changes will be published on our website and apply from the date of publication. Continued use of our services after changes implies acceptance of the revised Terms.
17. Governing Law and Jurisdiction
These Terms shall be governed by the laws of Georgia. Any disputes or legal claims will be resolved under the exclusive jurisdiction of the courts of Georgia.
🧾 Final Acknowledgment
By making a booking through our platform, you confirm that you have read and agree to these Terms of Use, and accept the conditions set by any involved third-party service providers (including airlines, accommodation, and insurance partners).